Valley-Dynamo warrants its new products to be free from defects resulting from
faulty manufacture or faulty components under the following terms and
conditions:
Warranty Length
One year on Tornado® Coin, Pro-Grade and Home Model products
For Warranty Service
Valley-Dynamo will, at its sole option, repair, upgrade or replace this product in the event of any defect in materials or workmanship during the warranty period. This shall be Valley-Dynamo's sole obligation, and the customer's sole remedy, for any warranty claim. Valley-Dynamo will request and you must provide the complete Model
Number & Serial Number of the unit whenever available, or other proof of purchase such as an invoice or receipt.
Dealers and Distributors
To obtain replacement and an RMA number, contact Valley-Dynamo referencing the Model number and Serial number of the unit and the nature of the problem. Valley-Dynamo will, at its discretion, send replacement parts and/or issue an RMA for the return of failed parts. To avoid billing issues, request an RMA when the failed part is present or readily available. Credit will be issued only upon receipt and inspection of the RMA. Valley-Dynamo may send replacement parts or issue an account credit. NO REFUNDS. Valley-Dynamo reserves the right to cancel outstanding RMAs 30 days after issue. Items returned without an RMA will not be inspected or credited and may be refused or returned at Customer Expense.
Replacement Parts Coverage
Valley-Dynamo warrants
replacement parts for 90 days from the date of purchase. To obtain a replacement and an RMA number, contact Valley-Dynamo referencing the
nature of the problem and provide proof of purchase. Valley-Dynamo will, at its discretion, send replacement parts and/or issue an RMA for the return
of failed parts. To avoid billing issues, request an RMA when the failed part
is present or readily available. Upon receipt and inspection of the RMA, Valley-Dynamo may send replacement parts or issue an account credit. NO
REFUNDS. Valley-Dynamo reserves the right to cancel outstanding RMAs 30
days after issue. Items returned without an RMA will not be inspected or credited and may be refused or returned at Customer Expense.
Scope of Coverage
Note that our warranty is not an unconditional guarantee for the duration. Valley, Dynamo and Tornado products are made to our exacting standards and known for their durability, but are not indestructible and may require periodic maintenance in order to function properly. The following are not covered by
the warranty.
1) Shipping or transport damage
2) Normal wear and tear
3) Damage or deterioration resulting from neglect, misuse, accident, liquid spills, improper installation, abuse, pets or mishandling
4) Incidental or consequential damage (except at Valley-Dynamo’s discretion).
5) Removal or installation charges.
6) Shipping charges except at Valley-Dynamo’s discretion.
7) Unauthorized modification of the product.
8) Use of this product with unapproved parts, conversion kits or accessories.
9) Damage from fire, flood, lightning or other acts of nature
Exclusion of Damages
Valley-Dynamo’s sole obligation and liability under this warranty is limited to the repair or replacement of a defective product at our option. Valley-Dynamo shall not, in any event, be liable for any incidental or consequential damages resulting from interruption of service, loss of business or revenue, or for
liability in tort relating to this product or resulting from its use or possession.
Limitations of Implied Warranties
There are no other warranties, expressed or implied, including but not limited to those of merchantability, revenue generation, or fitness for a particular purpose. The duration of implied warranties is limited to the period specified in the Warranty Length section above.
No 'Lifetime Warranties'
We have received inquiries regarding a “lifetime” warranty on certain Tornado components. No Tornado component has “lifetime” coverage and while we strive to produce a high-quality product without manufacturing defects and faults, nothing is indestructible.
To Obtain Technical Support
Please check the resources available at www.valey-dynamo.com/parts or contact TECHHELP@valley-dynamo.com
