All in-stock tables are shipped within an estimated 1 - 2 weeks of ordering. Lead times may vary.
What is professional installation?
Installation is included with when you place your order. Your table will be shipped directly to certified billiards technicians in your area. A Recreation At Home representative will then email you with the tracking number and installer's contact information to begin to coordinate the delivery and professional installation.
Reporting Damage
RAH wants to ensure that your product arrives in good condition. In order to ensure this is the case, it is important to follow the instructions and report damage to the driver and RAH. These policies are in place so that the shipping company can be held responsible in the rare case that an item is damaged in shipping, and to ensure that you receive a repair or replacement at no additional cost should damage occur.
Inspect all packages before signing the delivery receipt. If Damage of any sort has occurred be sure that the driver has notated "damaged" on all copies of the delivery receipt BEFORE SIGNING FOR YOUR SHIPMENT. This includes but is not limited to damage to the carton or merchandise. Failure to notate damages will result in the forfeiture of your rights to claim damages and have your order replaced or repaired at no charge.
Any shipping damage must be reported to RAH within 1 business day(s) of receiving your shipment. Photo's demonstrating the extent of the damage are required and must be received within 5 days of the damage being reported. This enables us to make sure your claim is taken care of properly and you are not liable for the cost of a repair or replacement.
Please do not refuse a shipment unless it is completely destroyed and damage has been notated on all copies of the delivery receipt. Our game tables can be fixed fastest when the items are left at the customer’s home rather than back in the carrier’s hands who caused the damage in the first place. In most cases a part can be replaced and we often allow the customer to use the damaged item until a replacement arrives.
If you have any questions regarding what to do please contact us before you sign for or refuse any package.
Billiard & Shuffleboard Tables – Industrial, Vintage & Classic Series – Limited Lifetime Warranty
Industrial, Vintage and Classic Series billiard table cabinet, legs, interior bracing, rails, and blinds are warranted to be free from defects in materials and workmanship for as long as the table is owned by the original owner. We will, at our discretion, repair, refinish or replace the billiard table with same or similar product if discontinued, freight excluded. Industrial, Vintage and Classic Series shuffleboard playfield and cabinets are warranted to be free from defects in materials and workmanship for as long as the table is owned by the original owner. The polymer surface on the shuffleboard playfield falls under normal wear and tear. If properly maintained, the polymer surface can last a lifetime without having to be refinished or resurfaced. We will, at our discretion, repair, refinish or replace the shuffleboard table and/or playfield with same or similar product if discontinued, freight excluded. Paint finishes are warranted against peeling, cracking, and blistering for two (2) years provided the items have not been scratched or abraded. Damage from normal wear and tear is not covered. We will, at our discretion, repair, refinish or replace any damaged parts with same or similar product if discontinued. Due to the unique nature of our hand-applied and steel finishes,the color of are placement item(s) may not match exactly.
Billiard Tables – Competition Series – Five (5) Year Limited Warranty
Competition Series billiard table cabinet, legs, interior bracing, rails and blinds are warrantedto be freefrom defectsin materials and workmanshipfor as long as five (5) calendar years from the originalpurchase date as long as the table is owned by the original owner. Wewill, at our discretion, repair,refinish or replace the billiard table with same or similar product if discontinued, freight excluded. Dueto the unique nature of hand-applied finishes, the color of a replacement item(s) may not match exactly.
Warranty Exclusions
Failure caused by unreasonable or abusive use. Furniture that were clearance items, display models or items purchased in an as is condition, freight damage, furniture damaged by acts of nature, vandalism, fire, abuse, lack of proper care and maintenance, or improper assembly; straps and fabric against normal fading or discoloration from exposure to elements, oils, spills, fluids or chemicals; table top against breakage; hardware against corrosion or rusting; buckling or splitting of tubing resulting from exposure to water and freezing temperatures; glass table tops, purchased or replacement parts; plastics. Also excluded: shipping & handling fees associated with warranty or part/ product replacement, loss of use of time and/or inconvenience, money, travel, packaging or any other consequential or incidental damages. In no event shall Plank & Hide, Co. responsibility exceed the value of the replacement product.
All warranty claims must be submitted with a dated register receipt within the warranty period (and dealer PO#), pictures of the defect/ damage, and completed Plank & Hide RMA form. Should replacement of the warranted item be unavailable, Plank & Hide, Co. reserves the right to substitute items of our choice similar in style, color and quality. For quality control purposes and verification, we reserve the right to request additional information/ photographs of the damaged item(s). The terms of this warranty are subject to change without notice. To obtain warranty service, contact the authorized selling dealer first. Plank & Hide Customer Relations may be reached at 1-888-462-6852 (USA) between the hours of 8:00 am and 5:00 pm EST, Monday thru Friday, or email to service@plankandhide.com or visit the company website at www.plankandhide.com.
